Quality Policy

Aeon Converged Voice and Data Ltd

Quality Policy Statement

  1. Aeon Converged Voice and Data Ltd was established in 2009 to provide voice and data services to the Telecommunications industry. We aim to deliver the highest quality of service and exceed customer expectations, with a bespoke service provided to every client.
  2. Quality is important to our business because we value our customers. We strive to provide our customers with products and services, which meet and even exceed their expectations. We are committed to continuous improvement and to achieve this, a Quality Management System (QMS) has been implemented to meet the requirements of ISO9001:2015, focused on the customer journey and assuring the company processes are effective to meet the needs of all interested parties.
  3. We have adopted a risk-based approach to identify threats and opportunities to ensure that we continue to meet our own high expectations and those of our customers.
  4. To give the QMS purpose and direction, SMART Quality objectives are agreed at all levels of the organisation and are regularly reviewed.  Objectives include identified risks and opportunities and support our overall business strategy.
  5. To ensure that all relevant staff, customers and third parties are aware of the QMS, and their particular responsibilities within it, this policy is displayed and communicated publicly, supported by awareness and training activity.
  6. We are committed to the continued review and improvement of the QMS and ensure continued compliance with contractual, legal and other requirements applicable to the organisation. Our internal policies are reviewed regularly and are held in a Quality Manual, which is made available to all employees.
  7. Top management gives complete approval and commitment to this policy.  Although the Managing Directors have ultimate responsibility for Quality, all employees have a responsibility within their own areas of work, to help ensure that Quality is embedded within the whole of the company.

Signed: S.W.Downes                                 Dated: 31/05/18

Print: Steve Downes (Managing Director) – Aeon Converged Voice and Data Ltd

* A copy of this policy is also maintained within The Quality Management System Manual *

Quality Policy V2 – May 2018