24/7 response to customised Service level agreements
Remote and on-site rapid response and to critical incidents.
Network monitoring, reporting and consultation.
Hardware and software incident diagnosis and support.
Why use Aeon for your maintenance?
Proper support and maintenance is crucial to ensure continued good health of your phone system, and also allows for future expansion and adaptability as your business continues to grow and change. Flexibility and proactive response to problems not only increases the life of your systems, but also removes the frustration surrounding your telecoms.
Our specialist team of network and telecoms engineers are fully qualified in a full range of different systems, and hold extensive experience in maintaining, upgrading repairing, and diagnosing system or line faults for businesses across the country.
Our customers benefit from free remote diagnostics and programming changes.
We can assist with the following and more:
- Line fault solutions
- Power failure
- Hardware repairs
- Handset replacements
- Ring groups
- Additional / wireless handsets
- Voicemail integration
- Music / Information on-hold
- Call diversions
- Programming Changes
- Call recording & reporting
- General telecoms support
Authorised Partners with
My business issues
Here are just some of the current business issues we encounter with our customers where we can really help.
Prioritised telecoms support with maintenance agreements
For new and existing owners of Avaya phone systems. We offer a fully comprehensive maintenance agreement that protects the health and longevity of your systems, with priority status for faults and call-outs.
Every situation is unique, and you can tell us more about yours by logging a query below, or by calling us on 0800 849 8458 during our opening hours.
Unlike many supplier, we provide maintenance contracts ranging from one year, depending on requirements.
Why have a system maintenance & repair agreement for your phone system?
Whilst your phones are not working, your competitor’s are.
AEON offer tailored maintenance and service packages to suit every budget with a standard 4 hour response SLA
What happens if I have a fault?
Reporting of faults can be either by phone call or email to the AEON support desk. Describe the fault and one of the engineers will advise of steps needed to repair as quickly as possible.
What do we offer new customers?
Switch your existing maintenance support contract over to AEON or take out maintenance on a new telephone system and we will carry out a detailed audit on your current communications. We can then advise you on potential productivity enhancement or cost savings. We will also review your system programming and make necessary changes.
Want to know more?
Contact us today with your requirements and we’ll come back to you with the specific information you require.