Neao

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Hosted Telephony powered by Aeon

Neao is a hosted business telephone service that resides in the cloud rather than your office and is suitable for any size business looking to improve its productivity and image.
Neao provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. The platform has many business features with an emphasis on control and administration through the web, this allows the system to quickly be configured according to your changing requirements.

Aeon supporting Neao gives you a reliable and proven service and a jargon-free approach to telephony and communications.

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Reliable

Scalable

Feature Rich 

Fully Supported

Range of colour screen handsets  

Neao handsets range from entry level to executive and professional. Handsets are packed with propriety features such as customizable keys which can be coloured lamps to identify when a colleague is on the phone, speed dials or an array of other functions.
  • B20

    The B20 is a quality phone with great functionality, ideal for people who are low usage users or people

    who do not require a large amount of dedicated function keys. This handset has a 2.8" colour

    screen. The B20 handset would suit areas such as unmanned receptions, kitchens, meeting rooms and classrooms.


    Phone Features

    • Local Phonebook (500 entries)

    • Cloud Phonebook

    • Call logs (In/Out/Missed, 600 entries)

    • Black/White List Call Filtering

    • Screensaver

    • Voice Message Waiting Indication (MWI)

    • Headset Support



  • C30

    The C30 is an amazing cost-effective executive IP handset packed full of features as standard,

    complete with dual colour 2.8"+ 2.4" screens allowing 30 digital busy lamp field keys and a wide range of functions available via the screen, this phone is the popular choice for many businesses.


    Phone Features

    • Local Phonebook (500 entries)

    • Cloud Phonebook

    • Call logs (In/Out/Missed, 600 entries)

    • Black/White List Call Filtering

    • Screensaver

    • Voice Message Waiting Indication (MWI)

    • Programmable DSS/BLF/Function Soft Keys

    • Supports Plantronics Wireless Headset

    (Through Plantronics APD-80 EHS Cable)

    • Headset Support


  • D40

    The D40 is a fantastic feature-rich handset that offers all the features required when

    working in a professional organisation. An elegant 4.3" colour screen surrounded by soft touch and digital busy lamp field keys gives you all of the day to day functionality at the touch of a button.

    The D40 is also wireless compatible (via an

    optional wireless USB dongle) which makes the perfect remote office or home phone


    Phone Features

    • Local Phonebook (1000 entries)

    • Cloud Phonebook

    • Call logs (In/Out/Missed, 1000 entries)

    • Black/White List Call Filtering

    • Screensaver

    • Voice Message Waiting Indication (MWI)

    • Programmable DSS/BLF/Function Soft Keys

    • Support Bluetooth Headset (through USB Dongle)

    • Support Wi-Fi Dongle

    • Wireless Headset Support (EHS)


  • E50

    The E50 Enterprise IP Handset is designed for business managers and busy office professionals to streamline communication and enhance collaboration. The large 4.3" colour screen along with dual 3.5" screens allow upto 106 DSS keys makes it ideal for the Reception as an Operator Console. The enhanced LCD side colour display's can also  show wallboard information, perfect for the Supervisor.

    The E50 has enhanced features such as Built-in Bluetooth and is wireless compatible (via Wi-Fi dongle)


    Phone Features

    • Local Phonebook (2000 entries)

    • Cloud Phonebook

    • Call logs (in/out/missed, 1000 entries)

    • Black/White List Call Filtering

    • Screen Saver

    • Voice Message Waiting Indication (VMWI)

    • Programmable DSS/Soft Keys

    • Network Time Synchronization

    • Built-in Bluetooth 2.1: Bluetooth Headset Support

    • Support Wi-Fi Dongle

    • Wireless Headset Support (EHS)

    • Wallboard Display

 Mobile App

Our mobile app provides flexibility to work anywhere using your office extension. You can still be a part of groups and take calls from where ever you are.
Features
✓ User-Friendly ✓ Hold Calls ✓ DND
✓ Transfer Calls ✓ Access System Features ✓ Present Office Number
✓ Busy Lamp Field ✓ Office Phonebook ✓ 3G/4G or Wifi

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New Softphone

Our web based softphone provides all the same great features of our mobile app and will soon provide even more 

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NEAO Key Features
  • Hot Desking

    With neao user’s can simply log into handsets where they want to sit. Unlike most competitors the system brings all of the features of their extension including busy lamp fields and speed dials to that phone as if it was their own permanent extension

  • Auto Attendant

    Callers can be routed using options e.g. 1 for sales. You can decide to use one of our professional voice artists to record your scripts or create and upload these yourself.

  • Audio/Video Conferencing

    From the neao portal you are able to create voice or video conferences by easily setting up a conference number and code for other attendees to dial into. With our intuitive video conferencing facility you can host or attend a meeting from your desktop

  • Call Recording

    Record inbound and outbound or all calls for all telephony users regardless of whether they are on an internal office handset, remote worker or using our APP on a mobile phone. Pause/Resume call recording can be enabled by simply entering a simple code on the handset during a call.

  • Mobile App

    Flexiblilty to work anywhere in the world using your office extension, the app has a user-friendly interface so you can easily make and receive phone calls, place calls on hold and transfer calls to another extension number. It’s very easy and automated for users on set up so no technical knowledge is required.

  • Remote Working

    Either using a fixed phone, softphone or mobile device you can work anywhere with neao. 

  • CRM Integration

    When looking to integrate your CRM solution or Outlook / Gmail contacts with you telephony solution, this feature provides click to dial along with data lookups. As you can see whos calling their details can be displayed on the screen, this can provide a significant productivity boost to your organisation.

  • Music On Hold

    You can also upload marketing messages for when your customers are on hold which in turn cross sells your company’s products and services, again we can professionally record these or you can create your own.

  • Cloud Phonebook

    Share company contacts across all uses in a global directory, these can be searched from the handset. When a contact calls you their name will be displayed on the phone.

  • Cloud Analytics

    Viewing and analysing call activity is becoming ever more popular and with our portal you are able to access this information very easily, however if you require more in depth reporting we offer real-time stats with our CloudAnalytics service. All reports can be exported so you can drill down on the statistics you need to help manage your business, staffing levels required, missed calls, inbound calls and much more. All reports can be in a statistical format, pie chart, graph and these can be clicked on within the graphics to drill down on the information required.

  • Wallboards

    Watch detailed information live with one of our wallboards, these  display different activity data so you can see how your contact centre agents are performing.

  • Call History

    You have access to our easy to use web portal to view your call activity. You can define your search criteria by date, time, direction of the call, if the call was answered/ unanswered, search a particular extension that has made/ received calls plus many more settings are available. This information can also be exported to a csv file.

Wallboards
Neao wallboard's allow you to easily see how your contact centre is performing. From inbound and outbound call stats to average wait times numbers of calls in queue the information can be clearly displayed. If you would like to keep a closer eye on individuals then you can monitor per user statistics and if target based, they have the ability to score the call after it has been made to highlight an appointment is booked or a sale has been made
Internet Connectivity
Being a hosted platform there is a requirement for good internet connectivity. We provide a range of connectivity services from standard ADSL, FTTC broadband to Private Digital Subscriber Line Connectivity (PDSL) and Private Fibre to The Cabinet (PFTTC). Our ADSL broadband service is fully-managed with great speeds and unlimited bandwidth. Where available, FTTC is a perfect solution to provide Voice and Data connectivity using the same equipment.
Private DSL 
(Voice Only Services)

 In some areas or cases, there may be a requirement to deliver a PDSL and PFTTC service. This is a dedicated voice only broadband service and is the best broadband suited to carrying voice traffic for hosted telecoms solutions.
The circuit will aquire an IP address from our network so there's no public-facing IP, traffic doesn't transverse the public internet meaning it's more secure.
It also has the benefit of being able to provide for more concurrent calls with a higher quality compared to standard  internet connections.
Reliable Network & Backbone

Our network is built for uptime and resilience, this ensures that your reliance on the telephone in your business is not compromised at any time. If you have a problem with the internet connectivity at your site, our intelligent platform sees this fail and automatically routes calls to mobile numbers or outside numbers to ensure you never miss a call.

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