Xelion

Xelion

True Flexible Working

Work how you want – where you want – on any device 


Xelion Softphone

Xelion’s softphone client is a versatile communications endpoint designed to be the central hub for all business communications.

The softphone is the direct user interface into the Xelion platform, with all
data stored in the cloud and nothing held locally on the device.
This offers all the traditional telephony functions users expect alongside the latest unified communication features including presence, instant messaging, global address books, call recording, Wallboards, Hunt Group management and much more.
The desktop app puts you back in the driving seat of how you communicate allowing you to manage your entire estate through the single user client/Interface.
You can twin with a desk phone if you wish or use purely as a softphone.

Xelion Mobile Apps

The Xelion mobile app keeps you in control of your business communications anywhere, anytime as if you are in the office

As the global demand to work from anywhere on any device increases, mobility has become a key component in the day-to-day operations for many businesses
 Instant access on your mobile while on the move with all the popular features including click to dial, wallboards, chat including presenting your business number when dialling through the app.
Get in touch

Contacts

Access your global address book from anywhere on your mobile and view your colleague’s availability in real time.

View your contact history, instant messages and even listen to your call recordings all in one easy interface.

Manage

Change your availability  status, CLI and call presentation device from your app.


Decide which groups you can take calls for and easily join or leave the hunt group.

Calling

Xelion offers multiple calling options including Mobile Data, Wi-Fi and GSM to suit an ever-changing working environment.

Xelion makes managing calls, transferring and conferencing with colleagues a seamless experience.

Wallboard

Monitor business performance in real time, see who is logged in to queues, monitor missed calls and keep up to date on your overall communication performance.

Wallboards 
Wallboards offer real-time visibility of an individual, department or teams communications.
Designed primarily for inbound calls queues, our interactive boards allow managers to drill down on how many calls have been answered, or missed, improving overall business performance.
Display all your core metrics on a big screen at no extra cost.

Easy to Access

View wallboard and report information inside the softphone without having to navigate to another website or product.



Have as an individual small tile, large tile or pop out into a new window and have running on another screen

Reporting

Automated Reports

Automated reports provide more complex statistics and allow for a deeper understanding of call groups, and individual user activity and performance.

Once automated within the admin console, reports will generate on a preschedule (weekly or monthly) and are sent via email to a list of users. These reports can also be viewed by managers and team leaders via a desktop application

Web Reports

Web reporting is a series of pre-built online graphical reports that give quick and simple visibility of any group or users activities.

Accessible from the softphone or via any web browser from any device, managers can monitor a team or any individual’s performance in easy to read charts and data sets.

Query Tool

The powerful query tool allows for interrogation of the entire database without restriction.

Data can be exported on an ad-hoc basis or via a schedule. Exported data is ready to be imported into metrics tools including Excel, Power BI, Tableau, and many others. Visibility of queries can be given to regular Xelion users with restrictions on what they are permitted to see.

Xelion Features

  • Softphone

     The Xelion desktop application gives you complete control and visibility of your communications through a single user interface. Mobile, Available for both IOS and Android, the mobile apps gives you instant access to your communications whilst on the move.

  • Mobile App

     Full featured mobile apps for on the move. Change status, monitor wallboards, listen to call recordings, instant message just as on your softphone.

  • Presence

     Instant visibility of all colleagues. Check if they are on the phone, identify location and availability.

  • Call Recording

     1GB storage per user. Record individuals, teams or all calls within a business, stop-start functionality for 3rd party payments over the phone.

  • Voicemail

    Individual or group mailboxes. Collect all unanswered calls or enable voicemail to email so you never miss those important calls.

  • Music on Hold

    Use the built-in music on hold tracks or upload your own music or marketing messages.

  • Single Sign On

     With Azure AD sync users can now sign into Xelion with their Microsoft credentials eliminating the needs for multiple log-ins and managing multiple passwords.

  • Microsoft 365

    Free with every licence, you can now sync your calendars and contacts as standard.

  • Log in and Out

    Join and leave Hunt Groups depending on your availability or business role.

  • Instant Message

     A private secure internal collaboration tool for one to one and group communication including document sharing.

  • SMS

    Send SMS messages to your customers via the Xelion Desktop app using your own business brand.

  • Favourites List

    Have all your favourites visible for ease of use to check availibility and click to dial

  • Self Manage

    Each Xelion user can self-manage their phone line all through the softphone or mobile app. They can update status and presence, twin to deskphone, divert calls and more.

  • Address Book

      The powerful, unlimited global address book enables fast dialling of your contacts alongside a full history communication log to ensure professional service. Xelion tag every inbound call to meet all GDPR requirements.

  • Multi Devices

     Unlimited devices – users can have desk-phones in the office, cordless at home and mobile apps for on the move.

  • Call Routing

      Manage inbound calls via Hunt Groups, Overflows, Call Queues, Auto Attendants and much more.

  • Call Schedules

     Time of day routing – Route calls in different ways depending on your work schedule and in the case of emergencies.

  • Hot Desking

     Use any Xelion connected handset as your own extension at any time at any location.

  • Wall Boards

     Real time visibility on performance stats on individuals or teams, display wall boards on screens across your business or access on the move.

  • Listen Live

     Listen in real time to your team on the phone to ensure quality and compliance. Managers can listen into calls for training and support when faced with difficult customers.

  • Reporting

     3x  Reporting packs included as standard to ensure you can manage your entire estate through a single user interface. With automated daily, weekly or monthly schedules you will always be in control of communications

  • Query Tool

     A database interrogation tool to gather in-depth analysis on your business communications.

  • Updates

     Automated updates are pushed out several times during the year to ensure the platform is performing at its optimal level.

  • WhatsApp

    Connect with your end customers like never before. Included as standard simply add the plug-in to your website and retrieve your messages keeping all your communications in one place.

Reliability

AWS

Xelion believe in the best. That is why we are hosted within some of the most advanced data centres in the world powered by Amazon Web Services infrastructure.


Xelion offer a reliable, secure and simple use platform that services business across Europe every day

Get in Touch

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We will get back to you as soon as possible

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